Managing Your Subscription

Everything you need to know about managing your Social Verdict subscription - viewing receipts, changing plans, and updating your billing information.

Viewing Your Subscription Status

To check your current subscription:

Click on your profile or go to Subscription Status
You'll see your current plan, billing period, and next payment date

Subscription Status Page Shows:

Your current plan name
Monthly or annual billing cycle
Next billing date
Payment method on file
Subscription start date

Viewing Receipts & Invoices

You can download receipts for all your past payments:

Go to Receipts
You'll see a list of all your past invoices
Click "Download PDF" to get a receipt for any payment

Tip: Receipts are also emailed to you automatically after each successful payment. Check your email or spam folder.

What's Included in Receipts

Invoice number and date
Amount paid
Payment method (last 4 digits)
Billing period covered
Your company details (if provided)

Updating Payment Method

To update your credit card or payment method:

Go to Subscription Status
Click "Manage Billing" or "Update Payment Method"
You'll be taken to our secure payment portal (Stripe)
Enter your new payment details
Click "Save" to update

Secure: We use Stripe for payment processing. We never see or store your full credit card number.

Upgrading Your Plan

To upgrade to a higher tier:

Go to Subscription Status
Click "Change Plan" or "Upgrade"
Select your new plan
Confirm the change

How Upgrades Are Billed

You'll be charged the prorated difference for the current billing period
Your new plan takes effect immediately
Future billings will be at the new rate

Downgrading Your Plan

To switch to a lower tier:

Go to Subscription Status
Click "Change Plan"
Select a lower tier plan
Confirm the change

How Downgrades Work

Your current plan remains active until the end of the billing period
The new (lower) plan takes effect at the next billing cycle
You keep access to all features until then

Note: Downgrading may affect features or limits. Check the plan comparison to understand what changes.

Canceling Your Subscription

We're sorry to see you go! To cancel:

Go to Subscription Status
Click "Cancel Subscription"
You may be asked to share why you're leaving (optional)
Confirm the cancellation

What Happens After Cancellation

Access continues until the end of your current billing period
No future charges will be made
Data is retained for 30 days in case you resubscribe
After 30 days, your data may be deleted

Reactivating After Cancellation

Changed your mind? You can reactivate anytime:

Log back into your account
Go to Subscription Status
Click "Reactivate Subscription"
Your data will be restored if within 30 days

Free Trial

During Your Trial

Full access to all features
No credit card required to start
You'll be notified before the trial ends

When Trial Ends

You'll need to add a payment method to continue
If you don't subscribe, your account will be downgraded or paused
Your data is kept for 30 days

Billing FAQ

When am I charged?

You're charged on the same day each month (or year for annual plans). If you signed up on the 15th, you'll be billed on the 15th of each month.

What currency do you charge in?

All charges are in USD. Your bank may apply currency conversion fees if you're in another country.

Can I get a refund?

We offer refunds on a case-by-case basis. If you're unhappy with the service, contact us at [email protected] and we'll work something out.

What if my payment fails?

If a payment fails:

We'll email you about the failed payment
We'll retry the charge a few times over the next week
Update your payment method to resolve the issue
If unresolved, your subscription may be paused

Do you offer annual billing?

Yes! Annual plans typically offer a discount compared to monthly billing. Check the pricing page for current annual rates.