Setting Up Alerts

Get notified instantly when someone mentions your brand on Reddit. Social Verdict can send alerts to Slack, Discord, email, or any other service using webhooks.

How Alerts Work

When our scrapers discover a new mention of your brand, we can send a webhook notification to an automation platform like Make.com or Zapier. From there, you can route alerts to:

💬

Slack

🎮

Discord

📧

📱

SMS

You can also filter alerts - for example, only get notified about negative mentions, or only mentions with high engagement.

Quick Setup Options

🔗

Slack via Make.com

Full step-by-step guide to set up Slack notifications

→

General Setup Steps

Step 1: Create a Webhook URL

You'll need a webhook URL from your automation platform:

Make.com (Recommended)

Create a new scenario → Add "Webhooks" module → Choose "Custom webhook" → Copy the URL

Zapier

Create a new Zap → Choose "Webhooks by Zapier" as trigger → Select "Catch Hook" → Copy the URL

n8n

Add a Webhook node → Set to POST → Copy the Test URL or Production URL

Step 2: Add Webhook URL to Social Verdict

Go to Settings
Scroll to "Make.com Integration"
Check "Enable Make.com webhook integration"
Paste your webhook URL
Click "Save Settings"

Step 3: Configure Your Destination

In your automation platform, add an action to send the notification to your preferred channel (Slack, Discord, email, etc.).

Step 4: Test the Connection

In Social Verdict Settings, click "Send Test Event"
Check your automation platform - you should see the test data arrive
Run the automation to verify the full flow works

Webhook Data Format

Each webhook contains detailed information about the mention:

{
  "type": "reddit_post",
  "brand": {
    "id": 123,
    "name": "Your Brand"
  },
  "keyword": {
    "word": "YourBrand"
  },
  "post": {
    "title": "Has anyone used YourBrand?",
    "selftext": "Looking for reviews...",
    "subreddit": "SaaS",
    "url": "https://reddit.com/r/SaaS/...",
    "score": 42,
    "num_comments": 15,
    "sentiment": "positive",
    "sentiment_score": 0.65,
    "emotion": "curious",
    "relevance_score": 0.85
  }
}

For comments, you'll also receive:

{
  "type": "reddit_comment",
  "comment": {
    "body": "I've been using YourBrand for 6 months...",
    "score": 12,
    "sentiment": "very_positive",
    "sentiment_score": 0.82
  }
}

Filtering Alerts

Don't want to be notified about every mention? Use filters in your automation platform:

Only Negative Mentions

Filter where sentiment_score < -0.2 or sentiment equals "negative" or "very_negative"

Only High-Engagement Posts

Filter where score > 10 or num_comments > 5

Only Specific Subreddits

Filter where subreddit equals "SaaS" or "startups" etc.

Only Highly Relevant Mentions

Filter where relevance_score > 0.7 to skip incidental mentions

Alert Ideas

Crisis Alert

Send urgent SMS/call when sentiment is very negative AND score is high (viral negative post)

Support Queue

Create Zendesk/Intercom tickets for posts containing words like "help", "issue", "problem"

Weekly Digest

Collect mentions in a spreadsheet and send weekly summary email

Competitor Monitoring

Set up a separate brand for competitor names and route to a different Slack channel